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Kuad will dispatch your order from Istanbul prepared during business hours (Mon through Fri, 9am to 6pm). Once your order has been shipped you will receive an email confirmation with a shipping tracking code. Please keep this confirmation email for your records.

We would like to inform you that we do not accept returns for any purchases made through our store. By maintaining a no-return policy, we aim to keep our prices competitive and our inventory fresh. We appreciate your understanding and support as we work to provide you with the best shopping experience possible.

Please kindly note that Turkiye, where Kuad products are dispatched from, is not in the European Union (EU). You will be responsible to pay local import custom fees & taxes where you reside anywhere in the world (EU, Cyprus, Norway, UK, Switzerland, USA, Canada, Australia, Asia, UAE, Africa). We strongly recommend you to check online for further information relevant to your current country location for a reference to the amount of local import custom fees & taxes payable.